Terms and Conditions

Using this site and/or placing an order on this website you agree to be bound by the following terms and conditions. We recommend taking a few moments with a cup of tea or coffee, to read these terms and conditions as well as our Privacy Policy carefully before placing your order.

Please click here for our detailed privacy policy.

 

These terms apply to goods ordered via the internet and over the phone. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary special offers in store do not apply to internet prices unless expressly specified

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

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1. Use of Website

2. Availability

3. Purchase for Non-Domestic Use

4. Pricing, Description and Product Information

5. Placing an Order and Order Acceptance

6. Payment

7. Delivery

8. Cancellations and Returns

9. Refunds and Exchanges

10. Privacy

11. Intellectual Property and Copyright

12. Limitations

13. Indemnity

14. Governing Law

1. Use of the Website

To register with www.theteajunction.co.uk and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

 

We reserve the right to:

1.  Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

2.  The Tea Junction reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

3.  The Tea Junction reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.

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2. Availability

Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given.

Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

Products available on our website may not be available in our retail store and vice versa.

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3. Purchase for Non-Domestic Use

We have selected our products on the basis that they will be used for domestic use only.  Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

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4. Pricing, Description and Product Information

The prices which you must pay for the products that you order are set out on the Website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you to obtain your authorization to cancel, we will treat the order as confirmed.

The prices quoted on this Website apply only to products sold via this Website.  Where the same products are available in our stores or via other stockiest different prices may apply.

All prices are shown in £s sterling and include VAT.

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.

Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.

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5. Placing an Order and Order Acceptance

The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us.  Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.  Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.

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6. Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.  Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.

Store coupons issued in store are not usable online.

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7. Delivery  

We deliver to mainland UK and Northern Ireland addresses as well as the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and the Republic of Ireland. 

(We offer free delivery on orders over £10 to mainland UK. Orders below this amount, we will contact you with the option to increase your order or the cost of postage for your oder.  We reserve the right to not accept orders under the value of £10.00 (applies to UK customers only))

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour. When an item has been delivered, risk of damage to, or loss of, the item passes to you.

For specific delivery options, including international order delivery please read our Delivery & Service section.

Shipping China outside UK mainland and European Union: We do not recommend customers order china for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that our china deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition.

An order may be subject to additional custom charges in certain countries. Please be aware that The Tea Junction is liable for these charges. All orders over £30 to Canada and orders over £50 to Japan (excluding delivery charge) will be billed for additional custom charges.

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8. Cancellations and Returns

  You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund.  If your order has already been despatched please follow our returns information.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 14 days of the despatch date.

 

It must be in a perfect and unused condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged items. This does not affect your statutory rights.

Your right to return does not apply to products, which fall into the following categories unless they are faulty:

* Goods made up or ground to your specification cannot be returned for any reason unless faulty.

* Perishable goods unless faulty or damaged.

It is your responsibility to ensure that all invoices & receipts are enclosed with the parcel and that all efforts are made for the item to arrive undamaged. Should you fail to do so, The Tea Junction may not be able to refund the items until they are able to identify the related order. Should you fail to return your goods to the return address provided, The Tea Junction will not be held responsible for any loss or delays when returning goods.

Other than for defective products, returns outside the timeframe set out above, may be accepted at the sole discretion of The Tea Junction and will be refunded as a credit to be spent instore.

The cost of returning items is down to you and you are responsible for any returned goods until they reach use. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage only on items which are faulty. This does not affect your statutory rights to return faulty or misdescribed goods under paragraph 8.1 above. Our returns address is;

Returns, The Tea Junction Ltd, 59 level 2, Castle Mall, Norwich. NR1 3DD.

Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. The Tea Junction will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. The Tea Junction, cannot be held responsible for any unforeseen delays such as strikes, riots, war or act of God.

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9. Refunds and Exchanges

All refunds will be made to the debit or credit card on which the original purchase was made within 30 days of the cancellation of the order or return of the goods. In the event that The Tea Junction is unable to credit your original method of payment, you will be contacted by a member of our Staff  to arranage an alternate method of refund.

On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

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10. Privacy 

Registration data and certain other information about you is subject to our Privacy Policy.  We recommend that you read our Privacy Policy before you accept these Terms and Conditions.

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11. Intellectual Property and Copyright

The content of the www.theteajunction.co.uk Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from The Tea Junction Ltd.

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12. Limitations

This Website and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. 

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13. Indemnity

You agree to indemnify and hold The Tea Junction Ltd harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via The Tea Junction Ltd, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.

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14. Governing Law

The contract between you and The Tea Junction Ltd under which you have made your purchases it is agreed shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

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